Operations Manager-DC Fulfillment

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NJ-Monroe Township




The Operations Manager will manage and control the fulfillment center and all of the fulfillment functions including product receiving and storage, order picking, order packing, product shipping, personnel, and equipment necessary to deliver customer orders in a timely and cost-effective manner. The Operations Manager will also implement operation strategies and objectives to ensure the achievement of Distribution Centers goals and may manage one or more departments in the area of operations and offer support to provide outstanding customer service. All functions will be executed in compliance with local and federal laws, and company policies and directives to ensure consistency over assigned areas of responsibility across all shifts and work schedules.

Essential Functions

? Provides support, leads and supervises the Operations Team in their performance and operational responsibilities including Lead Clerks, Operations, Coordinators and all other Department Booksellers.
? Coordinates and plans best practices for cost control of all activities within the department, which will include efficiencies to determine CPU and maintaining production, workforce headcount and allocations while minimizing overtime.
? Maximize work performance through careful planning of production and set goals to achieve business objectives
? Ensure all facility equipment and tools are in working order and determine headcount based on correct number of inventory.
? Maintains a safe, clean and efficient work environment while protecting all company assets.
? Demonstrates excellent time management skills through effective communication, facilitation and resolution skills.
? Maintains acceptable levels of coverage for a 24/7 operation, including self-participation in any necessary weekend or shift rotations or coverage for other managers.

? Strong organization, time-management, prioritization, multi-tasking, independent-decision making, problem-solving, interpersonal, analytical, etc. skills.
? Works well under deadlines, self-starter, innovative, team-oriented, customer-focused, etc.
? Knowledge and understanding of the principles of [department-specific].
? Experienced in Microsoft Office, social media platforms, department-specific software, tools, etc.
? Travel requirement (%). If applicable.
? Knowledge of conveyor systems, storage & retrieval systems.
? Knowledge of inventory management and control.


? 5 years of related experience or an equivalent combination of education and experience
? Proven experience managing others is required.
? Excellent oral & written communication skill with the ability to communicate to all levels of employees and management in a calm and effective manner.
? Diversified background with strong technical, business and managerial skills.
? Experience which includes coaching, motivating, and team building.
? Knowledge in Microsoft Office Suite and warehouse management systems a plus.


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